FREQUENTLY ASKED QUESTIONS

  • Q Do your safety shoes meet EU and US standards? (e.g., CE/UKCA/ASTM)

    A Yes. All Safetoe safety shoes are certified to EN ISO 20345:2022 (CE/UKCA) and ASTM F2413-18 standards. We undergo annual audits by TÜV SÜD (EU NB 2443) and maintain a 13-certification portfolio covering 50+ countries. Full compliance documentation is available upon request. 
  • Q What customization options do you offer for private-label clients?

    A We support end-to-end OEM solutions:
     Logo print: Laser engraving/PVC tags
     Material customization: Leather types (e.g., Crazy Horse, Suede), anti-static/waterproof linings
    Packaging: Branded boxes with compliance labels
    MOQ: 1000 pairs per design (flexible for long-term partners)
     
  • Q How do you ensure consistent product quality across bulk orders?

    A Our 4-stage QC protocol:
    ① Raw material screening (ISO 9001-certified labs)
    ② In-line production checks (every 200 pairs)
    ③ Pre-shipment batch testing (impact/ penetration/ bondness)
    ④ Random AQL 2.5 inspection by SGS Defect rate maintained at <0.99% since 2020.
  • Q Can I order samples before bulk procurement?

    A Yes. Samples cost $50/pair (refundable on first order ≥$5,000). Expedited shipping: DHL 5-day global delivery at $48. Important: Samples must match bulk order specs to avoid compliance risks.
  • Q What payment methods do you accept for new client?

    A T/T: 30% deposit + 70% at sight of BL copy
    LC: Confirmed LC at sight.
    Note: We do not ship unpaid goods to third-party agents due to seizure risks.
  • Q Can you produce safety shoes with our logo?

    A Yes, we accept to do OEM shoes. Please send us your logo design, our designer will develop your logo on your safety shoe professionally. 
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Shanghai Langfeng Industrial Co., Ltd. (Safetoe)
Add: Room 905, Building A, No.2, Jibei Road 117, Shanghai, China (Mainland)
Tel : +86-021-5212 7320
Fax : +86-021-5212 1031
Wechat: +86-181 1626 8656
WhatsApp: +86-18116268656
 
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